We specialise in compliant but focused collection strategies to achieve high success rates for our clients and fair outcomes for their customers. Our agent call centre is in Cheltenham, Gloucestershire. Our account portfolios are an almost equal mix of Business to Business and Business to Consumer. We collect in over 30 sectors including, but not limited to;
Many of our clients are household names. We use professional segmentation to plan and execute the optimum collections strategy on every portfolio….from tele appends, PTP scores, trace, and call campaign planning. We use a combination of dialler, agent managed calls, lettering, secure email and sms to maximise customer contact between 8am and 8pm most days.
Our agents are trained to the highest industry standards and are supported by our Quality Trainer team who call-listen, score and provide ongoing refresher actions as part of our drive for continuous improvement.
We employ several multi-lingual agents and collect accounts from every part of the world. We also provide translation services.
Customers can resolve via all expected payment channels including online, automated payment lines, by phone to an agent, via PayPoint, bank or post.
Our Clients instruct us, view every action including calls and either order or collect their own reports from our innovative REGAIN secure Client web portal, providing end-to-end auditing tools for compliance and quality assurance.
We have been accredited under the industry’s CAI award and hold all appropriate Insurance, IT, Physical and HR certification. We are audited quarterly by several of our leading clients. We can provide exceptional references in all the major sectors we collect in. Call our Client Services team on 01242 508 633 or email client.services@orielcollections.co.uk
We increasingly work as the Client’s main credit control presence, either under our Resolve brand or directly as the client (see below). Our expertise in targeted contact strategies and quick query turnaround and resolution means our Clients can make significant internal credit control savings, see rapid and sustained improvements in cash flow, all, with no detrimental effect on their own Client relationships.
We operate these services under a variety of fee structures and our new business team will consult, design and deliver the right one for your business.
Call our Client Services team on
01242 508 633 or email client.services@orielcollections.co.uk
Certain market conditions make direct credit control and recovery services working in the client’s name appropriate and cost-effective.
These services are subject to strict control criteria under Financial Conduct Authority regulations and cannot be supplied in connection with any regulated credit sectors. We have considerable experience in this selective area.
A variety of fee structures can apply, including time/activity charging, fixed account fees, percentage commission or combinations of these.
Call our Client Services team on
01242 508 633 or email client.services@orielcollections.co.uk
FlexPay is our innovative product which enables Clients to offer monthly instalment payments to students, professionally managed by the FlexPay team and completely free of charge to the Client.
This success story has now been expanded to multi-service offerings for businesses who want to extend payment terms to their Clients, but have these collected and managed by an outsourced partner either free to themselves or under a fee structure so that the Client pays little or nothing for the service.
This service trades as FlexPay and further information is available at www.flexpay.uk.com or by calling
01242 508 630 or by emailing support@flexpay.uk.com
Our internal domestic and international tracing team return professionally sourced success rates amongst the best in the industry. We utilise all main credit bureaux services for bulk and bespoke matching for individuals and businesses and our trace team are trained to the highest ethical standards. Most tracing services are offered free as part of our overall collection activity.
Call our Client Services team on
01242 508 633 or email client.services@orielcollections.co.uk
Recovery via legal action can often be an expensive and fruitless exercise. Our legal service is structured so that we act as the client on your behalf and our appointed solicitors liaise directly with our in-house legal team, so that you aren’t faced with consultancy fees. Our only interest is in helping you to make informed choices about the litigation process and whether this is right for you. The decision is then always yours but our high success rates are testament to the bespoke approach to each case we provide you with.
For full details of our Legal Service and Litigation Guide call
01242 508 633 or email client.services@orielcollections.co.uk
We can often tailor these to specific requests based on our competitive pricing. Offered as a stand-alone service or as part of a wider collections and trace offer.
Phone Numbers and “Local rates apply”